Data protection policy for Traventuria Ltd
Protection & Privacy Policy (GDPR)
Traventuria Ltd. acts as the Data Controller responsible for processing your personal data in accordance with the EU General Data Protection Regulation (GDPR). We are committed to ensuring your privacy and data security.
1. Data Controller Contact Information
• Entity: Traventuria Ltd. (54 Gorski Patnik Str., 1421 Sofia, BULGARIA)
• Email: info@traventuria.com | Phone: +359 2 493 0191
2. What Personal Data We Collect
• Identity & Contact: Full name, date of birth/age category, phone number, email address, and billing address.
• Technical & Safety: Height, weight, shoe size, and riding level (for ski binding DIN safety calibration & lesson grouping).
• Health/Dietary Data: Voluntarily provided solely for trip safety (never used for marketing/statistics).
3. Purpose & Legal Basis of Processing
• Contract: Issuing lift passes, fitting gear, arranging lessons, transfers, and customer support.
• Legal & Tax: Meeting statutory accounting and tour operator legal requirements.
• Legitimate Interest: Service quality, safety assessments, and fraud prevention.
• Marketing (Optional): Newsletters/offers (unsubscribe anytime via email link).
4. Data Sharing & Third-Party Processors
Shared only with necessary verified partners: resort lift pass operators, transport providers, accommodation partners, ski instructors, and secure booking/payment systems (Travelize, payment gateways) under strict DPAs.
5. Data Retention Period
• Bookings: Stored for up to 2 years after your last completed trip.
• Financial/Invoicing: Stored for statutory tax periods (5–10 years).
• Newsletter: Stored until you unsubscribe.
6. Your Data Rights Under GDPR
You have the right to Access, Rectify, Erase ("Right to be forgotten"), or Restrict your data, or withdraw consent. Submit requests to info@traventuria.com
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